• Team Business-360°

The rise and fall of Nokia - lessons from failure



One of the pivotal moments in life, as we know it today, was the emergence of cellular phones. The emergence of this sector gave rise to a plethora of brands such as iPhone, Redmi, Samsung and the brand that was leading them all - Nokia. But sadly what was a behemoth then, is now just a footnote.


The once iconic cell phone that we saw in the hands of almost every adult, also named the Best selling Mobile Phone Brand in the world (October 1998) is now rarely even spoken about. Its tragic “from success to failure” story was caused by these factors:


  1. Resistance to the only constant- Change: With the rapid pace of change especially in the technology, Nokia’s resistance didn’t help their brand. It kept producing the older versions of their phones as compared to their competitors who kept upgrading their phones. As a result, their market shifted to these newer more affordable ones.

  2. No strategic plan: Nokia’s rivals such as Apple and Samsung had a successful marketing strategy that kept their customers and potential ones interested and on the lookout for their new products. They both used the umbrella branding strategy (such as Samsung with their Galaxy series) that kept users hooked. Seeing this Nokia tried to release their own line of hardware and software but it already existed in the market because of their competitors.

  3. Innovation: As the demand for their phones increased, Nokia focused most of its resources on their manufacturing rather than their innovation. Even with the release of their Nokia Lumia phone, they provided the most basic features with the dullest visuals, compared to their competitors.

  4. Overestimated strength: Nokia’s management believed that their market would wait for them and buy their phones regardless of what they produced and hence, didn’t focus much on what their competitors put out. As a result they got stuck with outdated hardware and buggy software.


Check out these links to know more about the fall of Nokia:



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